Chennai : ClearTouch, a leading provider of AI-driven
cloud contact center solutions, today announced its integration with
Credility’s goCollect platform, India’s fastest-growing system for digital,
telecalling, and field-based loan collections.
This
partnership brings ClearTouch’s dialer intelligence and natural language
compliance (NLC) directly inside goCollect’s telecalling CRM, enabling lenders
to reduce operational silos and improve coordination between telecallers and
field recovery agents.
In
tier-2 to tier-5 markets, where NBFCs handle large AUMs and cash collections
dominate, the goCollect field app has become indispensable. With this
integration, ClearTouch amplifies that strength by:
●
Syncing telecaller actions instantly to
on-ground field teams.
●
Eliminating system toggling and manual
re-entry.
●
Ensuring every PTP commitment turns into a
recoverable action.
●
Supporting multi-touch borrower engagement
across channels.
●
Delivering compliance guardrails out of the
box.
From
digital nudges in early buckets to cash pickup fulfilment, ClearTouch
accelerates every step of the recovery cycle.
Core
outcomes for lenders
●
Higher contactability with intelligent
auto-dial and prioritized case lists
●
Real-time PTP fulfilment via instant
assignment to field agents
●
Improved team utilization with guided
workflows and performance analytics
●
Regulatory-ready governance with recordings,
transcripts, sentiment analysis, and keyword alerts
●
Unified telecalling and field visibility for
faster revenue realization.
●
Lower cost per collection with smarter channel
routing.
Collections
cannot afford handoffs that break borrower intent. By embedding our contact
center intelligence into goCollect’s telecalling CRM, we ensure that what’s
promised on a call is acted upon in the field without delay, data loss, or
compliance risk.
Dhivakar
Aridoss, Marketing Head, ClearTouch
ClearTouch
continuously feeds call outcomes, transcriptions, keyword flags, and borrower
sentiment back into goCollect, enabling lenders to make faster, more informed decisions
on field deployment, channel escalation, risk segmentation, borrower intent
analysis, and next-best actions.
ClearTouch
allows us to bring smart contact strategies into our field-first ecosystem.
Telecallers initiate action digitally; field agents complete it physically, and
now both stay in lockstep. This drastically reduces TAT and boosts
accountability across the board.
Dhruv
Vora, Operations Director, Credility
ClearTouch
sees this partnership as part of its broader mission to support lenders across
India, enabling them to scale operations faster and meet evolving compliance
standards with confidence.
About
ClearTouch
ClearTouch
is a cloud-hosted contact center platform provider, which enhances the customer
experience of organizations across verticals.
Our
platform comes packaged with everything – dialer, telephony, team management,
analytics & intelligence, data & digital services, and integrations —
all of this at a per-minute pricing. Besides, it comes with Workforce
Optimation, List Management Service, Voice Analytics, and Standards Compliance
features.
Unlike
other platform providers, there are no contractual commitments with us. No
long-term contracts. No minimum guarantees.
We
have integrations with multiple industry CRMs, Helpdesk software, collections
software, and it is easily integrable with any best-of-breed IT solution.
As
pioneers in cloud technology, ClearTouch has been in business for over 20+
years, worldwide presence, serving over 2500+ diverse client base, and 2.2+
billion calls handled as standing testimony of our position in the customer
experience space.
Contact
Information
Abdul
Eliyas, ClearTouch Connect Pvt Ltd, abdul.eliyas@cleartouch.in
